All Inclusive

Luxury is more than just high-end amenities and services; it’s a state of being. Experience a place made exclusively for you, where every detail is treated with the utmost care and importance, creating a paradise unlike any other.

• A healthy gastronomic offer made with local products.
• Themed events, dance classes, sports and leisure activities that complement body-mind disciplines: tai chi, surf yoga, sunrise yoga, body balance, functional training and much more. Ask the hotel what activities are available upon arrival, as they vary according to the time of year.
• Treasure Ambassador, a guide that will help you make the most of this wonderful adventure. 
• Guests can use all the facilities and restaurants of the all hotels of the complex (except the buffets).
• 24 hour reception service
• 24 hour room service
• Lounge chairs, beach umbrellas and towel service for beaches and pools
• International entertainment programs for adults (day and night)
• Waiter service at the beach and pool
• Games and organized activities
• 24 hours free WI-FI throughout the hotel
• 1 hour per day free (subject to availability and Upon request,) paddle surf, kayaks, tennis, catamarans for hire, snorkeling.
• Boogie boards available upon request
• Diving lesson in the pool (subject to availability and upon request, a lesson per person per stay)
• Aerobics classes
• Transportation facilities
• Free entrance to the discotheque at “Hacienda Doña Isabel” with local drinks and soft drinks included (premium drinks with additional charge)
• Unlimited á la carte dinners (reservation and formal dress required)
• Local taxes and tips
• Discount in Riviera Maya Golf Club.
• Wide selection of unlimited local drinks, beer and soft drinks in the hotel's bars until 11:00 p.m. (premium drinks with additional charge)
• Local drinks and soft drinks in the Plaza Mayor Bar located in the Hacienda Doña Isabel
• Snack bar open 24 hours a day
• Evening turn-down service
• Butler's Menu

With additional Charge

• Late check out (available upon request and availability)
• Water sports offered by Scubaquatic including scuba diving (PADI), sailing classes, paddle boarding, hire catamarans with dive team, fishing, banana boats, and more
• Dolphinarium
• Fiesta Mexicana in Hacienda Doña Isabel
• Wedding services
• All motorized sports and vehicles
• Beauty treatments and massages in the Bahia Spa
• Laundry service
• Medical service
• Telephone calls, mail and fax
• Services and items in “Hacienda Doña Isabel” 
• Professional photography services with Tropic One Studio, so you never forget your stay
• All services not specified under “All-inclusive”